Key details

Cost: $1,895 (inc. gst)

Duration: 2 Days

CPD Points: 16

Qualifications: QM

About the course

This 2-day course is for those who require a comprehensive and practical understanding of ISO 9001:2015. Ideally suited to those who have to develop, implement, and maintain a quality management system, our Quality Management Systems course will leave you with full knowledge of the requirements of a modern quality management system.

This course has the equivalent of 16 Continuing Professional Development (CPD) points.

Plus, you receive a free licensed copy of:

  • ISO 9001:2015 Quality management systems – Requirements

 

Please note: This is a 2-day course, with attendance required on Wednesday and Friday (no Thursday).

Our training is different because

No homework or take-home assessment.

Internationally recognised courses.

Trainers are practising audit professionals.

All learning materials and refreshments provided.

Certificates are issued promptly upon the completion of the course.

We never cancel a course - enrol with confidence.

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Course overview

Learning outcomes

After successful completion of this course you will understand:

  • The benefits of ISO 9001
  • The terminology and concepts of ISO 9001
  • How simple QMS can be
  • QMS complexities explained
  • How to integrate a QMS with other systems such as environmental and OH&S
  • Importance of the customer
  • What internal and external auditors look for during an audit
  • Risk-based thinking and its application to modern management systems
  • The process approach and its benefits to business
  • The integration of the customer into organisational processes

Course content

This 2-day course will leave you with knowledge of the ISO 9001 Quality management systems standard. This course differs from our Understanding ISO 9001 course in that it awards an internationally recognised unit of competency from Exemplar Global.

It can be joined to an additional 2-day module: ‘Becoming a Skilled Lead Internal/External Auditor‘ where participants learn how to conduct management systems audits in accordance with ISO 19011:2018 Guidelines for Auditing Management Systems. To complete these modules together, see our Quality Management Systems Lead Auditor course.

Timetable

Wednesday

Management systems – what are they?
  • History of ISO and the high level structure
  • Organisational context – external and internal 
  • Customers, workers, the community, and shareholders
  • Risk-based thinking, the process approach
  • Modern management systems
Quality Management Systems
  • Prioritising the customer
  • Process approach and its application
  • Risk-based quality
  • Requirements of ISO 9001:2015
  • Auditing against ISO 9001:2015

Thursday

Attendance not required 

Friday

Auditing scenarios
  • Review of Quality Management System requirements
  • QMS audit scenarios
  • Writing up findings
  • Course review

Qualification

Upon successful completion of the course, you will receive a Certificate of Attainment which identifies the following Exemplar Global competency:

  • Exemplar Global QM – Quality Management Systems

This course has the equivalent of 16 Continuing Professional Development (CPD) points.

Prerequisites

There are no prerequisites for this course.

Assessment

Throughout the course, you will complete a series of workshops which form part of the assessment. A short multiple-choice exam at the completion of each module assesses the knowledge and understanding gained throughout the training. You will receive continual assistance and feedback from the trainer and are given anecdotal examples of real world audit situations.

No homework or take-home assessment. 

Who should attend

Designed to cater to people involved in auditing, system development or system maintenance, you should attend if you:

  • need to have a practical understanding of ISO 9001
  • need to write and implement a QMS
  • are involved in the Quality management processes
  • are a manager responsible for your QMS
  • wish to consolidate your existing knowledge into a formal qualification

Prior experience in auditing and management systems is not essential. 

Study Pathway – Where to from here?

If you wish to become a registered third-party, or external OH&S auditor with Exemplar Global, you need to have obtained the competency units from this course and the additional Exemplar Global competency units of AU and TL (via our Becoming a Skilled Lead Auditor or Management Systems Lead Auditor courses).

Once you have obtained these units of competency, you can follow the qualification-based path to become a registered third-party or external auditor.  A full explanation of the requirements to become certified with Exemplar Global can be found here, or contact us for more information.

Additional Exemplar Global competencies for Management Systems auditing (Exemplar Global AU and TL), OH&S Management Systems (Exemplar Global OH 45001), and/or Environmental Management Systems (Exemplar Global EM), may be added during the same week of training, or attended separately. Competencies Information Security Management Systems (Exemplar Global IS) and Food Safety Management Systems (Exemplar Global FS) may be attended separately.

How to enrol

PwC offers an easy, streamlined enrolment process – you can either enrol directly into your course online, or call us on 1300 95 96 92 to enrol over the phone.

Discounts for multiple attendees are available – Please call us to find out what discounts can be applied.

How to pay

We offer a variety of payment methods:

  • Direct debit
  • Credit card
  • Cheque
  • Payment plans

Payment plans

We are able to arrange flexible payment plans on an individual basis. Please be aware that your certificate will be held until full payment has been received.

Delivery

Public – Face-to-face

Our regular public courses are conducted at PwC offices in capital cities across Australia. You will enjoy an excellent learning experience in a premium training venue, and;

  • We never cancel courses – book with confidence
  • Class sizes are kept to manageable numbers – so everybody learns
  • No homework or take-home assessment! All work is completed in course time – we know you’re busy
  • No major exam – we assess you as you go

Public – Virtual/Online

We’ve developed an online digital classroom to deliver our courses virtually so you can attend from anywhere! Our purpose-built platform is engaging and interactive. Our virtual training platform incorporates:

  • Group exercises – facilitated by mini break out workshops amongst participants
  • The ability to ask questions in real-time
  • Built-in note taking and tracking of course materials
  • Interaction with participants and trainer throughout the session through a chat functionality
  • Online assessments providing a streamlined marking process

Our aim is to recreate the classroom experience in a safe, virtual environment, maintaining the fun and engaging experience our clients find useful and valuable.

Please note: Due to licensing restrictions, our virtual courses are open to participants from Australia and NZ only.

In-house – Face-to-face or virtual

In-house training can provide a cost-effective training solution for organisations with a number of staff who require training. We can also customise a course to suit your own individual needs, and include your own audit documentation. Call us on 1300 95 96 92 or complete the form below to request a quote. 

Request an In-house quote

Training Course Locations

PwC Training Academy

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“Excellent trainers with high level expertise, varied content to keep us engaged and quality resources leave me with confidence that I could implement what I’ve learned.”

“The presenters really helped to link the course material to real life situations. They were very professional and helped make the course very enjoyable.”

Course Dates

Sort Location Start Finish Duration
Perth - Face to Face Wed 06 Dec 2023 Fri 08 Dec 2023 2 Days Book now
Sydney - Face to Face Wed 06 Dec 2023 Fri 08 Dec 2023 2 Days Book now
Brisbane - Face to Face Wed 06 Dec 2023 Fri 08 Dec 2023 2 Days Book now
Virtual - AEDT (AUST & NZ participants only) Wed 13 Dec 2023 Fri 15 Dec 2023 2 Days Book now
Brisbane - Face to Face Wed 31 Jan 2024 Fri 02 Feb 2024 2 Days Book now
Virtual - AEDT (AUST & NZ participants only) Wed 14 Feb 2024 Fri 16 Feb 2024 2 Days Book now
Melbourne - Face to Face Wed 07 Feb 2024 Fri 09 Feb 2024 2 Days Book now
Perth - Face to Face Wed 07 Feb 2024 Fri 09 Feb 2024 2 Days Book now
Sydney - Face to Face Wed 07 Feb 2024 Fri 09 Feb 2024 2 Days Book now
Adelaide - Face to Face Wed 06 Mar 2024 Fri 08 Mar 2024 2 Days Book now
Brisbane - Face to Face Wed 06 Mar 2024 Fri 08 Mar 2024 2 Days Book now
Sydney - Face to Face Wed 13 Mar 2024 Fri 15 Mar 2024 2 Days Book now
Virtual - AEDT (AUST & NZ participants only) Wed 20 Mar 2024 Fri 22 Mar 2024 2 Days Book now
Virtual - AEDT (AUST & NZ participants only) Wed 20 Mar 2024 Fri 22 Mar 2024 2 Days Book now
Perth - Face to Face Wed 20 Mar 2024 Fri 22 Mar 2024 2 Days Book now
Sydney - Face to Face Wed 10 Apr 2024 Fri 12 Apr 2024 2 Days Book now

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