While we endeavour to make your experience with the Training Academy pleasurable and rewarding, if you feel you have been unfairly treated, or improperly assessed for the competency which you have studied.

Firstly, please speak to the presenter. If you are required to be reassessed, that can be arranged at no additional expense to you, the client. Further, if you are still deemed not yet competent, we can arrange for you to attend a second public training course, also at no additional cost.

If this is not suitable or for non-training related concerns, please contact in writing Tom Barham, Director of Training, at tom.barham@pwc.com. We will formalise the concern and respond to you in writing. If at any time, you feel this is not appropriate or you are unhappy with the way we have dealt with your concern, you may contact Exemplar Global, who will assist in the resolution, and in which we will cooperate fully in the process.

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“Excellent trainers with high level expertise, varied content to keep us engaged and quality resources leave me with confidence that I could implement what I’ve learned.”

“The presenters really helped to link the course material to real life situations. They were very professional and helped make the course very enjoyable.”

“Thoroughly enjoyable learning experience, facilitated to an excellent standard – Well adapted to the diversity of skill within the group.”

Fantastic course professionally run by a ‘real’ auditor working in the field which allowed for a fantastic bridge between theory and practical examples.

“Very informative and enjoyable course. Excellent materials and tools in the course and to take home. Excellent value for money. The trainer did a great job of keeping us engaged and learning. I will do future training through PwC.”

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